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SOLVED

List unsubscribe header not showing up

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Level 3

Hi, 

 

i wanted to ask if someone experienced the same issue, we followed adobe recommendations and enabled the toggle for list-unsubscribe on both our email channel surfaces. 

However in our emails (on gmail) no link unsubscribe is in the header. 

 

do we need to do other? it seems that enabling this toggle is sufficient. Thanks. 

user24013_1-1712388205987.png

 

1 Accepted Solution

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Correct answer by
Community Advisor

@Nick_2024 

Gmail currently shows the headers for the sender addresses with top IP reputation. In brief, Gmail only displays the One-Click unsubscription header for sender emails with a high IP reputation. This means that emails from senders with a strong track record of sending trustworthy to have the One-Click unsubscription option visible to recipients.

 

As the next step, contact the Adobe email delivery support team to understand and improve the sender's IP address reputation level.

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2 Replies

Avatar

Correct answer by
Community Advisor

@Nick_2024 

Gmail currently shows the headers for the sender addresses with top IP reputation. In brief, Gmail only displays the One-Click unsubscription header for sender emails with a high IP reputation. This means that emails from senders with a strong track record of sending trustworthy to have the One-Click unsubscription option visible to recipients.

 

As the next step, contact the Adobe email delivery support team to understand and improve the sender's IP address reputation level.