Expand my Community achievements bar.

Dive in, experiment, and see how our AI Assistant Content Accelerator can transform your workflows with personalized, efficient content solutions through our newly designed playground experience.

Offers - Decisions Simulation - Offers Not Evaluated correctly

Avatar

Level 2

Hi,

 

I have created offers based on male and female audiences, when i try to evaluate the decision scope in Simulation with test profile, it only gives the fallback offer, but total profile estimate for both male and female audiences is 1 or more.

 

ArunLa_0-1731073490129.pngArunLa_1-1731073539634.png

ArunLa_2-1731073791978.png

 

ArunLa_3-1731073849884.png

 

 

Topics

Topics help categorize Community content and increase your ability to discover relevant content.

6 Replies

Avatar

Community Advisor

@ArunLaThe estimated audience size may not accurately reflect the qualified audience, which could be why the relevant offer is not displayed. Once profiles become eligible for the audience, the correct offer should display.

Please let me know if you are still experiencing the issue.

Avatar

Level 2

@Anuhya-Y 

The audiences are evaluated correctly, I have 2 female users, simulation should show female offers when female profile selected, but its not happening, what could be the reason ? I do not have "Product Profile" role assigned to my account, is that a reason why decisions not evaluated correctly ?

Avatar

Community Advisor

@ArunLa "Product Profile" role assignment shouldn't be an issue. 

Check offer start and end dates, other configurations look fine.

Avatar

Level 2

@Anuhya-Y  The start and end dates for offers are correct, 

 

ArunLa_0-1731391511545.png

ArunLa_1-1731391548654.png

Decision:

ArunLa_2-1731391604885.png

 

In some doc, Its mentioned that, offer decisioning with websdk is avalable for selected users, is it still the case ? But Simulation should work, even web sdk integrations is not working.

Solved: Re: Error triggering AEP Offer Decision through We... - Adobe Experience League Community - ...

 

Avatar

Community Advisor

@ArunLa

The offer decision with Web SDK appears to be available globally now, however, simulation should work independently of Web SDK.

The offer and decision creation look correct. Please create a support ticket and share your findings here.

Avatar

Administrator

Hi @ArunLa,

Were you able to get a resolution from teh support team? Can you share it here with the Community?

Thanks!



Sukrity Wadhwa