Issue with Arabic and Mixed-Language Subject Line Rendering in AJO

[Vrushali_K]

I am working on configuring an Arabic subject line for an email in Adobe Journey Optimizer (AJO). When I copy and paste the subject line into the AJO subject field, it does not render correctly and the text order appears altered. The subject line includes a combination of Arabic and English text, numbers, and an emoji/icon. I have attempted to resolve the issue by using HTML and JSON code to enforce right-to-left (RTL) formatting, but these methods have not been effective.
Has anyone experienced a similar issue or found a solution for ensuring proper RTL rendering in AJO subject lines that contain mixed languages and symbols? Any guidance would be appreciated.

[SatheeskannaK · Accepted solution]

@Vrushali_K This likely stems from nuances in handling right-to-left formatting. Please open a ticket with Adobe Support regarding this issue.

[Sukrity_Wadhwa]

Since there hasn’t been any recent activity on this thread and as suggested by @SatheeskannaK, this use case should be addressed with the help of Adobe Support, so, we’ll be closing this question for now.
If you have any related questions or updates to share, please don’t hesitate to request to reopen this one or start a new thread. We’d be happy to take another look.
Thanks!