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Retrigger journeys

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Level 2

11/3/22

Description: Being able to retrigger journeys for profiles where the previous instances have failed for whatever reason.

With the event recording every single personalized attribute, these fields can also be retriggered.

 

Why is this feature important to you: 

As of now we have a custom retrigger options with customer service without personalized fields.

Whatever the reason might be a journey fails, it would be favorable to be able to just retrigger.

Preferably when an event is triggered and a journey that is linked to that event is not triggered.

 

How would you like the feature to work: Overview of profiles who have an event on their profile but no journey that is linked to said event.

Within the event there is the fields that are necessary that can launch the journey.

Current Behaviour: Nothing happens with journeys that should be launched but are not.