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AI-Powered Anomaly Detection in AJO for Real-Time Journey Health Monitoring

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Level 2

6/30/25

Description - Would love to see Adobe Journey Optimizer enhanced with an AI-based feature that detects and alerts on journey anomalies—such as sharp engagement drops, routing errors, or unexpected delays in customer progress.

Why is this feature important to you -

 

  • Improves real-time decision-making by flagging issues before they hurt the customer experience.

  • Helps marketers optimize journeys proactively rather than reactively.

  • Reduces manual effort in monitoring complex journeys across channels.

 

How would you like the feature to work -

This could be powered by Adobe Sensei and visualized through a heatmap or alerts dashboard, with potential tie-ins to Adobe Analytics and Workfront.

 

Curious if others see value in this? Would this help your teams optimize journeys more efficiently?

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