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SOLVED

Integrate CRM with AEM XML documentation solution

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Level 3

Hi All,

I am trying to achieve one use case using Adobe XML documentation

Use case: We want to pull customer data from a CRM system (E.g., Salesforce CRM).

 

Is it possible to integrate it with CRM to pull data OR autofill data?

If there are any suggestions, please do provide them.

1 Accepted Solution

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Correct answer by
Employee

No, currently it is not an available out of the box integration

Please raise this request with product management to discuss the use case - to see if there is a possibility of same on roadmap.

View solution in original post

3 Replies

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Employee

Currently the pull  from CRM and store into CCMS is not available

However, we have integration with Salesforce to push DITA content directly to Salesforce as a KB Article.

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Level 1

Divraj,

 

Do you also have same KB article integration for Microsoft Dynamics 365?

 

John

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Correct answer by
Employee

No, currently it is not an available out of the box integration

Please raise this request with product management to discuss the use case - to see if there is a possibility of same on roadmap.