Integrate CRM with AEM XML documentation solution

[RitendraS11]

Hi All,

I am trying to achieve one use case using Adobe XML documentation

Use case: We want to pull customer data from a CRM system (E.g., Salesforce CRM).

Is it possible to integrate it with CRM to pull data OR autofill data?

If there are any suggestions, please do provide them.

[DivrajSingh]

Currently the pull  from CRM and store into CCMS is not available

However, we have integration with Salesforce to push DITA content directly to Salesforce as a KB Article.

[piechowski]

Divraj,

Do you also have same KB article integration for Microsoft Dynamics 365?

John

[DivrajSingh · Accepted solution]

No, currently it is not an available out of the box integration

Please raise this request with product management to discuss the use case - to see if there is a possibility of same on roadmap.