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SOLVED

Why are my click events not being tracked correctly?

Adobo_Supportus
Level 7
Level 7

Why are my click events not being tracked correctly?

1 Accepted Solution
Adobo_Supportus
Correct answer by
Level 7
Level 7

There are several reasons why your link clicks might not be tracking correctly, read about them here https://helpx.adobe.com/dtm/kb/troubleshooting---why-are-my-click-events-not-being-tracked-corr.html

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2 Replies
Adobo_Supportus
Correct answer by
Level 7
Level 7

There are several reasons why your link clicks might not be tracking correctly, read about them here https://helpx.adobe.com/dtm/kb/troubleshooting---why-are-my-click-events-not-being-tracked-corr.html

View solution in original post

Cleve_Young
Level 2
Level 2

Another common reason I run into all the time is the link is set to trigger other javascript, which may cut off the DTM code. There are a couple of ways around that, but involve custom code. When I run into the case where other javascript is stopping the DTM Event code from running, I normally see the events Condition statement running (and passing) but then the other javascript interferes before the Analytics/Custom Code section of the rule can run. An easy way to see if this is what's happening is to put a _satellite.notify() message into the events Conditions. If you see that message fire in the Console, you at least know your event rule is being recognized and at least starting to run.