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click call is firing before pagelaod call

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Employee

Hi Team,


I can see more than expected data in direct marketing channel,

We observed that there are hits which set on initial pageload which doesn't have referrer . bascially interaction calls doesn't have referrer and its firing before pagelaod calls. so we are losing referrer before its captured on in our system atleast once.
I have ordered all rules, still interaction calls are firing before page load call ? why its happening ?

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1 Reply

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Level 5

Hi @VidhyaAk1 

Rule ordering help you prioritize execution order for rules having same event type only. There can be multiple reasons for this unexpected behavior based on the implementation you have.

  1. If using direct call then your developers might be calling the _satellite.track function before page load event.
  2. If using ACDL then your developers might be calling pushing click event before the page load.
  3. Check for any conditions in the page load rule which might be causing the delay.