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SOLVED

Re-activate a deactivated user

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Level 3

How can I reactivate a deactivated user?  

A user has been deactivated cause of account problems. Now we are not unable to re-activate the user

- user is not visible anymore within DTM's user list

- user can not be invited, as there is the message "email adress is already registered"

What to do Adobe?

Regards, Michael

1 Accepted Solution

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Correct answer by
Level 9

Hi Michael,

This can happen when the system shows the user as invited, but they haven't received/accepted the link. It should show a list of 'Invited Users' under users. If the user has accepted they would show under registered. In order to verify what is happening in this particular case I would need the property name and users email. We may need to manually send the email invite link to the user. I recommend reaching out to Customer Care. They would be able to identify the issue and provide a manual invite link if needed.

Best,

Tacia

View solution in original post

2 Replies

Avatar

Correct answer by
Level 9

Hi Michael,

This can happen when the system shows the user as invited, but they haven't received/accepted the link. It should show a list of 'Invited Users' under users. If the user has accepted they would show under registered. In order to verify what is happening in this particular case I would need the property name and users email. We may need to manually send the email invite link to the user. I recommend reaching out to Customer Care. They would be able to identify the issue and provide a manual invite link if needed.

Best,

Tacia

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Employee

Michael,

I'll look into this. 

-Rudi