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SOLVED

Unknown Error : Recs feed not uploading successfully

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Community Advisor

Hi Experts,

I am trying to upload the recs feed using FTP

However I am getting error as "Unknown Error" while uploading the feed.

 

Can anybody advise what could be the reason here ?

1 Accepted Solution

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Correct answer by
Employee

Hi @ambikaTewari_ATCI,

There could be several reasons why the feed is not uploading. 

Could you confirm if the format of the file meets the right specifications (as described here https://docs.adobe.com/help/en/target/using/recommendations/entities/feeds.html#section_65CC1148C7DD...)?

 

Are the FTP credentials correct?

 

If you continue to receive an error, please open a Client Care ticket with relevant details (including the FTP credentials and feed file name) and we will take a look.

 

Thanks!

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2 Replies

Avatar

Correct answer by
Employee

Hi @ambikaTewari_ATCI,

There could be several reasons why the feed is not uploading. 

Could you confirm if the format of the file meets the right specifications (as described here https://docs.adobe.com/help/en/target/using/recommendations/entities/feeds.html#section_65CC1148C7DD...)?

 

Are the FTP credentials correct?

 

If you continue to receive an error, please open a Client Care ticket with relevant details (including the FTP credentials and feed file name) and we will take a look.

 

Thanks!

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Community Advisor

I provided just the folder name (childFolder) in directory instead of complete path(ParentFolder/childFolder) and that resolved my issue.