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Unable to Retrieve Audiences from Project Workspace

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Level 5

Hello Community,

We have an AEM Target integration currently in place, and our API integration is configured with both the default and project workspaces, with both Approver and Editor access assigned. The issue lies with the API integration: we are able to successfully export the XF to the project-specific workspace in Target, but we are having trouble pulling audiences from Target.

At present, we can sync audiences from the default workspace in Target, but we are unable to pull audiences from the project workspace. On the AEM side, we do not have any configuration that allows us to pull from a specific workspace, other than the API integration—where, ideally, we should be able to specify the workspace. Currently, it is configured to use the project workspace.

Has anyone tried pulling audiences from Target’s project workspace? We are using a premium Target account, which should have the capability to access audiences from the project workspace. Can someone advise what access is required or where this configuration should be specified so that we can pull audiences from the project workspace? Any help would be greatly appreciated. Thank you!

3 Replies

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Community Advisor

Hi @test1234567 

Can you please elaborate on how your AEM and Target integration made? 

 

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Level 5

We have completed the following steps to enable the integration (AEM SP 21 on AMS, not AEM as a Cloud Service):

  1. Created an API integration project in the Adobe Developer Console and added both the Default workspace and the Project workspace.
  2. Created the Cloud Service configuration in AEM, selected the API integration to establish the connection, and enabled the option to sync segments from Adobe Target.
  3. Granted Approver permissions to the API integration in the Admin Console.
  4. Added the technical service account and granted it Approver permissions as well.
  5. Observed that we are only able to sync segments from the Default workspace, not from the Project workspace.

Please let me know if you need any additional details.

 

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Level 4

I think AEM can export Experience Fragments to any Target workspace, but the audience picker in AEM only retrieves audiences from the Default workspace, regardless of API integration permissions. This is a connector limitation, not a permission or licensing issue.

Refer the below links: