Adobe Target

KatherineKe · 8/28/23

Would love help on this issue-

I have created an Experience Target activity that replacing a banner image with a different banner image based off the location the viewer is coming from. The issue I'm running into is that the old image appears right away, and then 2-3 seconds later it switches to the new image. Is there any way to avoid this lag?!

FWIW, there is a lag if the replaced image is a static image or a motion graphic. also have cleared my cache since.

alexbishop · 8/31/23

My first guess would be that the request to Target is being made too late in the page load process, and therefore parts (or all) of the page content have already been rendered. How is Target implemented? i.e. is it loaded via tag manager or via at.js script in html? if it's tag manager, is the tag manager loaded synchronously or asynchronously? is the tag manager/at.js script loaded in the <head> of the page or <body>?

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alexbishop · 8/31/23

My first guess would be that the request to Target is being made too late in the page load process, and therefore parts (or all) of the page content have already been rendered. How is Target implemented? i.e. is it loaded via tag manager or via at.js script in html? if it's tag manager, is the tag manager loaded synchronously or asynchronously? is the tag manager/at.js script loaded in the <head> of the page or <body>?

JeffinSa · 5/19/24

Hi,

Adobe Tag Manager is used and its loaded at the head. Its in async. Adobe Target is being fired at Library load page top 1. I am facing this 2 3 sec lag where in the website displays the 1st banner and later target kicks in to do the adjustments.

maccg12 · 10/14/24

@JeffinSa did you ever resolve this, and if so, what did you do?

alexbishop · 10/16/24

Sorry, I missed this response before. You have two options really:
i) sync implementation of tag manager - if you load the tms async then Target will never load quickly enough
ii) if you aren't allowed to use a sync implementation (some customers aren't by their dev/IT teams) then the best option would be to use the Target pre-hiding snippet. There are two versions of this, this one if you use Adobe Target library or this one if you use Web SDK library

maccg12 · 10/16/24

@alexbishop is there documentation for the sync loading that I could point my dev/IT teams to look at? This issue is plaguing so many things and we need to resolve it.

alexbishop · 10/16/24

Just to clarify, do you mean sync loading of Adobe Tags (Launch) tag manager?

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