I am not able to create an adobe target ab testing activity

[ArunLa]

when I try to create an activity in adobe target it is showing the loading 

[Gokul_Agiwal]

Hi @ArunLa 

Can you please delete your browser cache and cookies and try again. hopefully this resolve.

[ArunLa]

Thanks for the reply , Tried clearing cache Then also it is not working

[Gokul_Agiwal]

Hi @ArunLa  I'm not seeing any issues. I did check https://status.adobe.com/cloud/experience_cloud and target is up and running. 

So I would suggest give a try in another browser and if the issue still persist contact Adobe customer care. 

[TamseelBl]

Hi,

If you're unable to create an A/B test in Adobe Target, try the following:

1. Permissions: Check if you have the necessary permissions.
2. Correct Activity Type: Ensure you select "A/B Test" when creating the activity.
3. Audience & Targeting: Verify your audience and targeting conditions are set up.
4. Environment: Confirm you're working in the correct environment (staging or production).
5. URL: Ensure the page URL is valid.

If the issue persists, clear your cache or try a different browser.

[ArunLa]

Thanks for the reply , Can you tell me what are the necessary permissions required to create an activity in adobe target?

[Gokul_Agiwal]

HI @ArunLa Are you still facing this issues?  Check the below 

Adobe Target has below roles and permission 

Role	Description
Approver	Can create, edit, and activate or stop activities.
Editor	Can create and edit activities before they are live, but cannot approve the launch of an activity.
Observer	Can view activities, but cannot create or edit them.
Publisher	Similar to the Observer role (can view activities, but cannot create or edit them). However, the Publisher role has the additional permission to activate activities.

You can check your role and permission either login to experience.adobe.com and then select Adobe Target as product, -> on top right side you can see.

OR you can check with your account admin team who manage this things for you. 

Thanks

[ArunLa]

Hi @Gokul_Agiwal  , Yes still facing the same issue , I have the Approver role for the adobe Target, But still I am not able to create an activity

[Gokul_Agiwal · Accepted solution]

Hi @ArunLa  So it's definitely some browser related issues .. please clear all cache and cookies from beginning of time - so this via browser setting options. Try Chrome, Edge or Firefox. 

After trying all steps if you see same issues again then I would suggest to raise a adobe support ticket so they can investigate more for you. 

Thanks,