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How Page Score or Custom Score Metric Works?

kartikbhatia
Level 3
Level 3

How value in custom score metric is being captured?

I have tried passing the page score value in mboxPageValue parameter in two scenarios as below:

Scenario 1: User enters the activity on Page A with single mbox i.e. global-mbox. Browse through website and then visits Page C where global-mbox has mboxPageValue parameter.

Value when passed in global-mbox gets captured.

Scenario 2: User enters the activity on Page A with single mbox i.e. global-mbox. Browse through website and then visits Page C which has two mboxes one global-mbox and second a custom-mbox. The mboxPageValue parameter is now passed in custom-mbox only.

Value when passed in any mbox other than global-mbox is NOT getting captured.

Can anybody explain why in scenario 2 value is not getting captured? And what should be the approach to capture the page score value from mbox other than global-mbox?

Thanks.

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