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SOLVED

Cookie message on Adobe Target VEC

garora8
Level 2
Level 2

I keep on getting the website cookie message on the load of the VEC layout. Although the cookie has been accepted on the site. Tried in logging to target account in Incognito - no luck - VEC shows the cookie popup - Went to browser option accepted the cookie - no luck 

 

Not sure how to resolve it? 

 

Any help appreciated?

1 Accepted Solution
ryanr7
Correct answer by
Level 2
Level 2

Hi @garora8,

Assuming you're referring to a cookie message your site displays to all new visitors? Are you using "enhanced composing mode". You can check by clicking the gear icon in the VEC, then page delivery. If the enhanced composer is checked try unchecking it.

Alternatively, if you click the "browse" mode button in the upper right corner of the VEC it will allow you to interact with the page. You should be able to close the cookie message and then click the "compose" button and continue setting up your experience.

Hope that helps!

 

View solution in original post

6 Replies
ryanr7
Correct answer by
Level 2
Level 2

Hi @garora8,

Assuming you're referring to a cookie message your site displays to all new visitors? Are you using "enhanced composing mode". You can check by clicking the gear icon in the VEC, then page delivery. If the enhanced composer is checked try unchecking it.

Alternatively, if you click the "browse" mode button in the upper right corner of the VEC it will allow you to interact with the page. You should be able to close the cookie message and then click the "compose" button and continue setting up your experience.

Hope that helps!

 

View solution in original post

garora8
Level 2
Level 2
HI Thanks for your reply - Yes, I am referencing to the cookie message for the first time visitor - The Enhanced composing mode was off and tried the browse option but no luck... sorry by mistake check the correct answer
ryanr701
Employee
Employee

@garora8 Can you share a screen shot of the page? Or if you prefer DM me the URL and I can take a specific look?