Adobe target setcustomer ID cross platform

[_Ragulraj]

Hi,

We are trying one scenario where user goes from native mobile app to website,

Here we need to create audience based on the native app behavior and then use that audience to target in website.

To accumplished this passing the customer ID both in native app and webstie using setcustomer ID function .

Even though id is correctly passed both in native and website, Target Offer is not getting delivered in website. Here it is considering the user as a different visitor.

Can any one help in this regard, will this scenrio work or we need to pass the ECID from native to Web using URL parameter.

[nnakirikanti]

Hello @_Ragulraj  Few questions on implementation.

1) Are you loading customer attributes prior to Adobe People Services -customer attributes?

2) Native App to Web Experience is like known (Logged-in) to unknown(anonymous) or known to known like customer?

[PratheepArunRaj · Accepted solution]

Dear @_Ragulraj ,

Customer IDs and authentication states are not stored in the visitor ID cookie. They must be set for every page or application context.

Did you validate the page where the experience is not delivered for the Customer ID? If not, kindly validate.

Thank You, Pratheep Arun Raj B (Arun) | NextRow Digital | Terryn Winter Analytics