I have a room in LCCS that hangs on login. It's the one we have been using to test our app for the last couple months. I can login to the LCCS account in the Room Console but double clicking the room causes the wait cursor to spin indefinitely.
Here is what the LCCS trace output looks like when using the integrated login through our application:
Fri Dec 17 18:38:56 GMT-0800 2010 LCCS SDK Version : 1.3.5 Player Version : MAC 10,1,53,64
18:38:56 GMT-0800 requestInfo http://collaboration.adobelivecycle.com/andrewlippert1/zelfariastage?exx=eDphbmRyZXd0ZXN0Mjo6YW5kcmV...
18:38:58 GMT-0800 #TicketService# ticket received: xag47qqxypxv
18:38:58 GMT-0800 Getting FMS at https://na2.collaboration.adobelivecycle.com/fms?ticket=xag47qqxypxv&proto=rtmfp, attempt #1/3
18:38:58 GMT-0800 result: <fms>
<origin>fms5.acrobat.com</origin>
<proto_ports>rtmfp:1935,rtmps:443</proto_ports>
<retry_attempts>2</retry_attempts>
</fms>
18:38:58 GMT-0800 protocols: [object ProtocolPortPair],[object ProtocolPortPair]
18:38:58 GMT-0800 [attempt 1 of 2] Connecting to 0/1: rtmfp://fms5.acrobat.com/cocomo/na2-sdk-1c588705-178a-4b5b-bfde-7968ec99e33e/zelfariastage #startProtosConnect#
18:38:59 GMT-0800 tempNetStatusHandler 0/2,NetConnection.Connect.Success
18:38:59 GMT-0800 isTunneling? false
18:38:59 GMT-0800 is using RTMPS? false
We never get a SYNCHRONIZATION_CHANGE event so my code just hangs waiting for login to complete. This room has a large number of NetGroups in it, as we create a unique one for every conversation -- not sure if that is related to this issue, but thought it should be noted.
While I definitely want to get to the bottom of this issue to make sure it's not going to be a problem when we go to production, it would also be helpful to know if there is a way to recreate or reset a room in order to clear out all the NetGroups in it. This would be extremely helpful for debugging (both now and when we go live), as it's near impossible to scroll through thousands of NetGroups in the RoomConsole and find the group I'm looking for. I tried deleting this room and recreating it a few weeks ago, but when I did it seemed to still have all the old NetGroups in it. Perhaps I'm misunderstanding how Applications, Rooms and NetGroups are aggregated.
Also, when our application is live, is there priority tech support available for blocking issues that occurring on the LCCS service itself? Is that something we gain access to when we upgrade our dev account to a paid account? I'd like to make sure I'm aware of the correct support channels before we go live.
Thanks for the help.
