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Screen publishing works for host but NOT for guest(flash and addin logs attached)

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Level 2

The screen publishing (used the sample code provied) works for host with role 100 but not for guest (role 50, auto promote on). On the same machine, same browser when I swich to host , screen publishing works When the guest start the publish, the grey pop up comes up but stays on the toolbar. Does not show the options.

I also tried to upgrade guest to owner using room console but no difference. So it is not classic permissions issue. Please see below addin and flashlogs. I am on windows 7, premium, x64, firefox.

FLASHLOG

--

Mon Mar 21 04:46:59 GMT-0500 2011    LCCS SDK Version : 1.3.7.1    Player Version : WIN 10,2,152,32

04:46:59 GMT-0500    requestInfo https://collaboration.adobelivecycle.com/company1/room1?exx=eDpLYWMgS01NOjp2aWRlb3dhbGtpbjpLYWMgS01N...

Warning: Domain collaboration.adobelivecycle.com does not specify a meta-policy.  Applying default meta-policy 'master-only'.  This configuration is deprecated.  See http://www.adobe.com/go/strict_policy_files to fix this problem.

04:47:01 GMT-0500    #TicketService# ticket received: echguubp0dfa

04:47:01 GMT-0500    Getting FMS at https://na2.collaboration.adobelivecycle.com/fms?ticket=echguubp0dfa&proto=rtmfp, attempt #1/3

04:47:01 GMT-0500    result: <fms>

  <origin>fms2.acrobat.com</origin>

  <proto_ports>rtmfp:1935,rtmps:443</proto_ports>

  <retry_attempts>2</retry_attempts>

</fms>

04:47:01 GMT-0500    protocols: [object ProtocolPortPair],[object ProtocolPortPair]

04:47:01 GMT-0500    [attempt 1 of 2] Connecting to 0/1: rtmfp://fms2.acrobat.com/cocomo/na2-sdk-44ee8d22-631e-4191-b7c7-51cb0f21e8d4/room1 #startProtosConnect#

04:47:02 GMT-0500    tempNetStatusHandler 0/2,NetConnection.Connect.Success

04:47:02 GMT-0500    isTunneling? false

04:47:02 GMT-0500    is using RTMPS? false

04:47:02 GMT-0500    RECEIVED LOGIN AT SESSION

04:47:02 GMT-0500      .user descriptor from server [object]

04:47:02 GMT-0500        \\

04:47:02 GMT-0500        .role [number]= 5

04:47:02 GMT-0500        .userID [string]= EXT-company1-KAC KMM

04:47:02 GMT-0500        .displayName [string]= Kac KMM

04:47:02 GMT-0500        .affiliation [number]= 5

04:47:02 GMT-0500    RECEIVENODES UserManager

04:47:02 GMT-0500    receiveAllSynchData UserManager

04:47:02 GMT-0500    checkManagerSync:[object UserManager]

04:47:02 GMT-0500    RECEIVENODES FileManager

04:47:02 GMT-0500    receiveAllSynchData FileManager

04:47:02 GMT-0500    checkManagerSync:[object FileManager]

04:47:02 GMT-0500    RECEIVENODES AVManager

04:47:02 GMT-0500    receiveAllSynchData AVManager

04:47:02 GMT-0500    checkManagerSync:[object StreamManager]

04:47:02 GMT-0500    RECEIVENODES RoomManager

04:47:02 GMT-0500    receiveAllSynchData RoomManager

04:47:02 GMT-0500    checkManagerSync:[object RoomManager]

04:47:03 GMT-0500    RECEIVENODES company1_simplechat

04:47:03 GMT-0500    receiveAllSynchData company1_simplechat

04:47:03 GMT-0500    RECEIVENODES company1_note

04:47:03 GMT-0500    receiveAllSynchData company1_note

04:47:26 GMT-0500    RECEIVENODES company1_simplechat

04:47:26 GMT-0500    receiveAllSynchData company1_simplechat

04:47:26 GMT-0500    RECEIVENODES FileManager

04:47:26 GMT-0500    receiveAllSynchData FileManager

04:47:26 GMT-0500    RECEIVENODES AVManager

04:47:27 GMT-0500    receiveAllSynchData AVManager

04:47:27 GMT-0500    RECEIVENODES UserManager

04:47:27 GMT-0500    receiveAllSynchData UserManager

04:47:27 GMT-0500    RECEIVENODES RoomManager

04:47:27 GMT-0500    receiveAllSynchData RoomManager

04:47:27 GMT-0500    #UserQueue knocking_UserQueue# You do not have permission to manage the queue.

04:47:27 GMT-0500    mainNetStatusHandler: NetGroup.Connect.Success

04:47:27 GMT-0500    NetGroup Creation Successful

04:47:27 GMT-0500    NetGroup Creation Successful

04:47:27 GMT-0500    mainNetStatusHandler: NetGroup.Connect.Success

04:47:27 GMT-0500    NetGroup Creation Successful

04:47:27 GMT-0500    NetGroup Creation Successful

Mon Mar 21 04:49:20 GMT-0500 2011    LCCS SDK Version : 1.3.7.1    Player Version : WIN 10,2,152,32

04:49:20 GMT-0500    requestInfo https://collaboration.adobelivecycle.com/company1/room1?exx=eDpLYWMgS01NOjp2aWRlb3dhbGtpbjpLYWMgS01N...

Warning: Domain collaboration.adobelivecycle.com does not specify a meta-policy.  Applying default meta-policy 'master-only'.  This configuration is deprecated.  See http://www.adobe.com/go/strict_policy_files to fix this problem.

04:49:21 GMT-0500    #TicketService# ticket received: jc20qa9lhkye

04:49:21 GMT-0500    Getting FMS at https://na2.collaboration.adobelivecycle.com/fms?ticket=jc20qa9lhkye&proto=rtmfp, attempt #1/3

04:49:21 GMT-0500    result: <fms>

  <origin>fms2.acrobat.com</origin>

  <proto_ports>rtmfp:1935,rtmps:443</proto_ports>

  <retry_attempts>2</retry_attempts>

</fms>

04:49:21 GMT-0500    protocols: [object ProtocolPortPair],[object ProtocolPortPair]

04:49:21 GMT-0500    [attempt 1 of 2] Connecting to 0/1: rtmfp://fms2.acrobat.com/cocomo/na2-sdk-44ee8d22-631e-4191-b7c7-51cb0f21e8d4/room1 #startProtosConnect#

04:49:22 GMT-0500    tempNetStatusHandler 0/2,NetConnection.Connect.Success

04:49:22 GMT-0500    isTunneling? false

04:49:22 GMT-0500    is using RTMPS? false

04:49:22 GMT-0500    RECEIVED LOGIN AT SESSION

04:49:22 GMT-0500      .user descriptor from server [object]

04:49:22 GMT-0500        \\

04:49:22 GMT-0500        .affiliation [number]= 5

04:49:22 GMT-0500        .userID [string]= EXT-company1-KAC KMM

04:49:22 GMT-0500        .role [number]= 5

04:49:22 GMT-0500        .displayName [string]= Kac KMM

04:49:22 GMT-0500    RECEIVENODES UserManager

04:49:22 GMT-0500    receiveAllSynchData UserManager

04:49:22 GMT-0500    checkManagerSync:[object UserManager]

04:49:22 GMT-0500    RECEIVENODES FileManager

04:49:22 GMT-0500    receiveAllSynchData FileManager

04:49:22 GMT-0500    checkManagerSync:[object FileManager]

04:49:22 GMT-0500    RECEIVENODES AVManager

04:49:22 GMT-0500    receiveAllSynchData AVManager

04:49:22 GMT-0500    checkManagerSync:[object StreamManager]

04:49:22 GMT-0500    RECEIVENODES RoomManager

04:49:22 GMT-0500    receiveAllSynchData RoomManager

04:49:22 GMT-0500    checkManagerSync:[object RoomManager]

04:49:23 GMT-0500    RECEIVENODES company1_simplechat

04:49:23 GMT-0500    receiveAllSynchData company1_simplechat

04:49:23 GMT-0500    RECEIVENODES company1_note

04:49:23 GMT-0500    receiveAllSynchData company1_note

04:49:31 GMT-0500    RECEIVENODES company1_simplechat

04:49:31 GMT-0500    receiveAllSynchData company1_simplechat

04:49:31 GMT-0500    RECEIVENODES FileManager

04:49:31 GMT-0500    receiveAllSynchData FileManager

04:49:31 GMT-0500    RECEIVENODES AVManager

04:49:31 GMT-0500    receiveAllSynchData AVManager

04:49:31 GMT-0500    RECEIVENODES UserManager

04:49:31 GMT-0500    receiveAllSynchData UserManager

04:49:31 GMT-0500    RECEIVENODES RoomManager

04:49:31 GMT-0500    mainNetStatusHandler: NetGroup.Connect.Success

04:49:31 GMT-0500    NetGroup Creation Successful

04:49:31 GMT-0500    NetGroup Creation Successful

04:49:31 GMT-0500    receiveAllSynchData RoomManager

04:49:31 GMT-0500    #UserQueue knocking_UserQueue# You do not have permission to manage the queue.

04:49:39 GMT-0500    #AddInLocalConnection# connected to Cocomo0

04:49:42 GMT-0500    #AddinLocalConnection# calling installService: domain:company1.com, _lcName:Cocomo0, fuzzedDomain:company1.com, url:https://collaboration.adobelivecycle.com/static/screenshare/screenshareshell_player9_sgn.swf, version:Windows

04:49:42 GMT-0500    #AddInLocalConnection# onStatus:null, status

04:49:42 GMT-0500    #AddInLocalConnection# InstallStatus: Open.Success, version:undefined

04:53:51.322:[DEBUG]:com.company2.company1.logs.Config:Logging - TraceTarget initialized, filters: [com.company2.company1.logs.Config,Array,com.company2.company1.applications.*,int]

04:53:51.429:[DEBUG]:com.company2.company1.applications.Chat_Host:Loading policy file from company1.com/crossdomain.xml

04:53:51.430:[DEBUG]:com.company2.company1.applications.Chat_Host:Loaded policy file

04:53:51.432:[DEBUG]:com.company2.company1.applications.Chat_Host:Flex variables fullName = Kac KMM

04:53:51.433:[DEBUG]:com.company2.company1.applications.Chat_Host:Flex variables emailID =

04:53:51.434:[DEBUG]:com.company2.company1.applications.Chat_Host:Flex variables roomURL = https://collaboration.adobelivecycle.com/company1/room1

04:53:51.436:[DEBUG]:com.company2.company1.applications.Chat_Host:Flex variables authToken = exx=eDpLYWMgS01NOjp2aWRlb3dhbGtpbjpLYWMgS01NOnNhY2g6NTpjODMzMjZlNDg3Nzg4NTNjY2FjNzE5YjgyMjg3MzlkMDQyM2I3Nzdk

04:53:51.437:[DEBUG]:com.company2.company1.applications.Chat_Host:Flex variables langauge =

04:53:51.614:[DEBUG]:com.company2.company1.applications.Chat_Host:Mon Mar 21 04:53:51 GMT-0500 2011    LCCS SDK Version : 1.3.7.1    Player Version : WIN 10,2,152,32

04:53:51.620:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:51 GMT-0500    requestInfo https://collaboration.adobelivecycle.com/company1/room1?exx=eDpLYWMgS01NOjp2aWRlb3dhbGtpbjpLYWMgS01N...

Warning: Domain collaboration.adobelivecycle.com does not specify a meta-policy.  Applying default meta-policy 'master-only'.  This configuration is deprecated.  See http://www.adobe.com/go/strict_policy_files to fix this problem.

04:53:53.125:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:53 GMT-0500    #TicketService# ticket received: ul1d27q66hkw

04:53:53.127:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:53 GMT-0500    Getting FMS at https://na2.collaboration.adobelivecycle.com/fms?ticket=ul1d27q66hkw&proto=rtmfp, attempt #1/3

04:53:53.272:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:53 GMT-0500    result: <fms>

  <origin>fms2.acrobat.com</origin>

  <proto_ports>rtmfp:1935,rtmps:443</proto_ports>

  <retry_attempts>2</retry_attempts>

</fms>

04:53:53.277:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:53 GMT-0500    protocols: [object ProtocolPortPair],[object ProtocolPortPair]

04:53:53.281:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:53 GMT-0500    [attempt 1 of 2] Connecting to 0/1: rtmfp://fms2.acrobat.com/cocomo/na2-sdk-44ee8d22-631e-4191-b7c7-51cb0f21e8d4/room1 #startProtosConnect#

04:53:53.876:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:53 GMT-0500    tempNetStatusHandler 0/2,NetConnection.Connect.Success

04:53:53.877:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:53 GMT-0500    isTunneling? false

04:53:53.878:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:53 GMT-0500    is using RTMPS? false

04:53:54.064:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500    RECEIVED LOGIN AT SESSION

04:53:54.066:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500      .user descriptor from server [object]

04:53:54.067:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500        \\

04:53:54.068:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500        .affiliation [number]= 5

04:53:54.068:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500        .role [number]= 5

04:53:54.069:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500        .userID [string]= EXT-company1-KAC KMM/3

04:53:54.070:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500        .displayName [string]= Kac KMM 3

04:53:54.426:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500    RECEIVENODES UserManager

04:53:54.429:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500    receiveAllSynchData UserManager

04:53:54.435:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500    checkManagerSync:[object UserManager]

04:53:54.437:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500    RECEIVENODES FileManager

04:53:54.438:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500    receiveAllSynchData FileManager

04:53:54.441:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500    checkManagerSync:[object FileManager]

04:53:54.442:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500    RECEIVENODES AVManager

04:53:54.443:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500    receiveAllSynchData AVManager

04:53:54.446:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500    checkManagerSync:[object StreamManager]

04:53:54.591:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500    RECEIVENODES RoomManager

04:53:54.604:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500    receiveAllSynchData RoomManager

04:53:54.606:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500    checkManagerSync:[object RoomManager]

04:53:54.994:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500    RECEIVENODES company1_simplechat

04:53:54.995:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:54 GMT-0500    receiveAllSynchData company1_simplechat

04:53:55.021:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:55 GMT-0500    RECEIVENODES company1_note

04:53:55.032:[DEBUG]:com.company2.company1.applications.Chat_Host:04:53:55 GMT-0500    receiveAllSynchData company1_note

04:56:20.305:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:20 GMT-0500    #UserQueue knocking_UserQueue# You do not have permission to manage the queue.

04:56:24.558:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:24 GMT-0500    RECEIVENODES company1_simplechat

04:56:24.562:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:24 GMT-0500    receiveAllSynchData company1_simplechat

04:56:24.563:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:24 GMT-0500    RECEIVENODES FileManager

04:56:24.576:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:24 GMT-0500    receiveAllSynchData FileManager

04:56:25.074:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:25 GMT-0500    RECEIVENODES AVManager

04:56:25.106:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:25 GMT-0500    receiveAllSynchData AVManager

04:56:25.108:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:25 GMT-0500    RECEIVENODES UserManager

04:56:25.137:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:25 GMT-0500    mainNetStatusHandler: NetGroup.Connect.Success

04:56:25.139:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:25 GMT-0500    NetGroup Creation Successful

04:56:25.140:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:25 GMT-0500    NetGroup Creation Successful

04:56:25.141:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:25 GMT-0500    mainNetStatusHandler: NetGroup.Connect.Success

04:56:25.142:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:25 GMT-0500    NetGroup Creation Successful

04:56:25.143:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:25 GMT-0500    NetGroup Creation Successful

04:56:25.144:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:25 GMT-0500    mainNetStatusHandler: NetGroup.Connect.Success

04:56:25.145:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:25 GMT-0500    NetGroup Creation Successful

04:56:25.145:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:25 GMT-0500    NetGroup Creation Successful

04:56:25.258:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:25 GMT-0500    receiveAllSynchData UserManager

04:56:25.259:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:25 GMT-0500    RECEIVENODES RoomManager

04:56:25.261:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:25 GMT-0500    receiveAllSynchData RoomManager

04:56:34.958:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:34 GMT-0500    #AddInLocalConnection# connected to Cocomo0

04:56:37.731:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:37 GMT-0500    #AddinLocalConnection# calling installService: domain:company1.com, _lcName:Cocomo0, fuzzedDomain:company1.com, url:https://collaboration.adobelivecycle.com/static/screenshare/screenshareshell_player9_sgn.swf, version:Windows

04:56:37.766:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:37 GMT-0500    #AddInLocalConnection# onStatus:null, status

04:56:37.802:[DEBUG]:com.company2.company1.applications.Chat_Host:04:56:37 GMT-0500    #AddInLocalConnection# InstallStatus: Open.Success, version:undefined

------------------
Addin
-----------------------
#Version: 1.0
#Start-Date:  2011-03-21 09:39:02 (utc)
#Software: Adobe Systems Inc. acaddin 9,2,143,0
#Location: C:\Users\amiel navarro\Documents\acaddin-2011-03-21-09-39-02.log
#Fields: time x-milliseconds x-source x-comment
09:39:02 475840294 Player Core Player constructor
09:39:02 475840296 Player Core Player constructor complete
09:39:02 475840304 Player FreeBuffer
09:39:02 475840306 Player PushDataBuf scriptLen: 3925
09:39:02 475840307 Player FreeBuffer
09:39:02 475840307 Player PushDataComplete - first frame loaded
09:39:02 475840308 Player Begin InitGlobalObject for file:///C|/Users/amiel%20navarro/AppData/Roaming/Macromedia/Flash%20Player/www.macromedia.com/bin/acaddin/acaddin.exe
09:39:02 475840314 Player SetCapabilitiesString: A=t&SA=t&SV=t&EV=t&MP3=t&AE=t&VE=t&ACC=f&PR=t&SP=t&SB=t&DEB=f&V=WIN%209%2C2%2C143%2C0&M=Adobe%20Windows&R=1366x768&DP=72&COL=color&AR=1.0&OS=Windows%20Vista&L=en&IME=t&PT=StandAlone&AVD=f&LFD=f&WD=f&TLS=t
09:39:02 475840314 Player PushDataBuf scriptLen: 40665
09:39:02 475840323 Player End InitGlobalObject
09:39:02 475840324 Player LocalConnections cleaned up:  0 bad names removed
09:39:02 475840324 Player SetDataComplete(true) scriptLen: 3925, len: 3925  for file:///C|/Users/amiel%20navarro/AppData/Roaming/Macromedia/Flash%20Player/www.macromedia.com/bin/acaddin/acaddin.exe
09:39:02 475840397 Player DoSingleURLRequest to FSCommand:setWindowTitle, target is Adobe Acrobat Connect Pro
09:39:02 475840397 Player GetURL() 'FSCommand:setWindowTitle'
09:39:02 475840397 Player [Security] FSCommand permitted: FSCommand:setWindowTitle
09:39:02 475840397 Player GetURL() has NULL cmd string
09:39:02 475840397 Player DoSingleURLRequest to FSCommand:showmenu, target is false
09:39:02 475840397 Player GetURL() 'FSCommand:showmenu'
09:39:02 475840397 Player [Security] FSCommand permitted: FSCommand:showmenu
09:39:02 475840398 Player PlatformFSCommand handled it
09:39:02 475840524 Player MovieClipLoaderDispatchProc()
09:39:02 475840524 Player Constructing MovieClipLoader object.
09:39:02 475840524 Player MovieClipLoaderDispatchProc()
09:39:02 475840524 Player MovieClipLoader.loadClip called
09:39:02 475840571 Player DoSingleURLRequest to https://collaboration.adobelivecycle.com/static/screenshare/screenshareshell_player9_sgn.swf, target is _level0
09:39:02 475840571 Player GetURL() 'https://collaboration.adobelivecycle.com/static/screenshare/screenshareshell_player9_sgn.swf'
09:39:02 475840571 Player PlatformURLStream Constructor, this = 2809020
09:39:02 475840571 Player RequestUrl 'https://collaboration.adobelivecycle.com/static/screenshare/screenshareshell_player9_sgn.swf', this = 2809020
09:39:05 475843901 Player PlatformUrlStream Final URL async=1 'https://na2.connectnow.acrobat.com/static/screenshare/screenshareshell_player9_sgn.swf', this = 2809020
09:39:05 475843901 Player MSG_SET_HTTP_STATUS async=1 status=200
09:39:05 475843901 Player StreamSetContentLength (success, length:75875) for https://collaboration.adobelivecycle.com/static/screenshare/screenshareshell_player9_sgn.swf
09:39:05 475843922 Player PushDataBuf scriptLen: 156446
09:39:05 475843944 Player FreeBuffer
09:39:05 475843952 Player PushDataComplete - first frame loaded
09:39:05 475843987 Player LocalConnections cleaned up:  0 bad names removed
09:39:05 475843987 Trace #SCREENSHARESHELL# adobe screenshare shell version: 1.1.0
09:39:05 475843987 Player TRACE: #SCREENSHARESHELL# adobe screenshare shell version: 1.1.0
09:39:05 475843987 Trace #SCREENSHARESHELL# Creating localConnection now...
09:39:05 475843987 Player TRACE: #SCREENSHARESHELL# Creating localConnection now...
09:39:05 475843988 Trace #SCREENSHARESHELL# Sending handshake localConnection message to sender
09:39:05 475843988 Player TRACE: #SCREENSHARESHELL# Sending handshake localConnection message to sender
09:39:05 475843989 Player FreeBuffer
09:39:05 475843989 Trace #SCREENSHARESHELL# onResize
09:39:05 475843989 Player TRACE: #SCREENSHARESHELL# onResize
09:39:05 475843989 Player SetDataComplete(true) scriptLen: 156446, len: 156446  for https://na2.connectnow.acrobat.com/static/screenshare/screenshareshell_player9_sgn.swf
09:39:05 475843989 Player PlatformURLStream Destructor, this = 2809020
09:40:14 475912942 Player FreeBuffer
09:40:15 475913876 Player FreeBuffer
09:43:38 476116780 Player Destroying core globals.
09:43:39 476117388 Player Player being shutdown, stopping log file
-------------------

11 Replies

Avatar

Level 4

Hi JasonNYNY,

Taking a quick look at the logs, it seems that you are trying to share the screen with a role of 5 (Audience).

04:47:02 GMT-0500    RECEIVED LOGIN AT SESSION

04:47:02 GMT-0500      .user descriptor from server [object]

04:47:02 GMT-0500        \\

04:47:02 GMT-0500        .role [number]= 5

04:47:02 GMT-0500        .userID [string]= EXT-company1-KAC KMM

04:47:02 GMT-0500        .displayName [string]= Kac KMM

04:47:02 GMT-0500        .affiliation [number]= 5

Would you mind trying again and making sure that the role is set to 50 not 5?

You need to have a role of 100 (Host) or 50 (Participant) to share the screen.

Thanks,

Julien

LCCS Quality Engineering

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Level 10

Hi Jason,

Usually, when you have a role of 5 coming in, it means you have

"guestsMustKnock" in the roomManager set to true - is this the case here?

thanks

nigel

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Level 2

Julien: No, the role is 50. The log statements do not get updated with new role. I have auto promote as true so by the time I call publish(), the role is 50. I printed it and confirmed that it is 50.

Nigel: You are right. I am using knocking feature.

Here is the weird thing, when I hit the start button when the gray pop-up comes up, magically 2nd guest with the same name(with addition of 2 in the name) appears in the queue. I accept this guest but he/she does not show up in the room console. It is the ghost This happens only for the first time. When I hit stop then start again, the ghost does not appear. If I refresh, then for the first start the ghost appears.

I really do not understand what I can do next to debug this.

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Level 10

Interesting. Unfortunately, it seems as though there's a bug in LCCS around

the knocking queue and screensharing. We'll take a look at it, but our next

release is coming relatively soon, and we might not have time to get this

in. In the meantime, could your host turn off knocking when the user comes

into the room, and see if it works?

thanks for bringing this to our attention - we take bugs very seriously,

and everything you guys do to report them really helps.

nigel

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Level 2

Nigel,

Shoot..that is what I was afraid of. A bug!

I have to use the knocking feature and the way the code is structured, I can not just turn off the knocking and test the screensharing for the guest.  I will end up using sample code from sdk and build a new client for the same room and test it. Well, in that case, you may be able to confirm me faster if the guest with role 50 is able to share the screen in your test set up. Does that work for sure? Has it been tested?

Now the bigger problem, is there a creative workaround to use knocking with screensharing for guest? Any workarounds? If I change the guest to owner in the code just before publishing and then change it back to guest after the screenshare.close(), will that work?

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Level 2

Nigel,

When I make guestmustknock false the the guest is able to share the screen.

Although our whole use case is based on the guest knocking. In our inital prototype , we did not have guest queue implemented so we didn't thorughly test your product. Now we are comitted to using LCCS but the key feature is not workinng for us. Please either suggest a workaround and when you plan to fix the bug. I understand you must have a lot on your plate but we need to figure out how to proceed.

Thanks.

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Level 10

Hi there,

We're definitely looking to try to fix this one. It would be a couple weeks

before you got the fix (unfortunately, this requires an update to the

service, not just the SDK), assuming we can get it in (right now, it looks

like we will). We'll let you know if anything changes on this front.

thanks

nigel

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Level 2

Nigel,

Thanks for lot for taking this one more thing on your plate.

- Let me know if you need any help in testing, even if it is directly from engineering.

- How do you deliver this to me? You have a new release coming up in few weeks?

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Level 10

Hi there,

Good news - as of Monday, the fix for your issue was checked into our

testing lab environment. So far so good - it seems to resolve the problem.

This is a fix to the service itself (and not the SWC) so unfortunately

you'll have to wait until the release happens (mid April, if all goes

according to schedule). At that point, your issue should just magically

vanish. 😃

thanks again for taking the time to report this bug - this sort of

community feedback is vital to the strength of the service.

nigel

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Level 2

This issue has been fixed in the latest build.

Thanks a lot LCCS team!

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Level 10

w00t! Glad this worked for you. Thanks again for reporting.

nigel