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Questions about Digital ID to sign an interactive form

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Level 7

Hello,

I'm testing using digital ID created in Reader 9 or Pro 9 as a self-signed ID. When one person is testing, he gets the following message:

error message.JPG

Can anyone tell me what this message means? Other testers were able to submit the form with a signature.

Thanks,

MDawn

2 Replies

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Level 10

Hi,

User has Reader and it is likely that the form is not Reader Enabled:

options.png

Niall

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Level 7

That was the problem.

Thank you.

Margaret Dawn

630-850-1065