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Playback Problem

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Former Community Member

Hello,

I'm having problems with the playback system. Sometimes, (actually most of the times) i can't play the recoreded sessions. Other times, I can. I use same computer, same browser, the application never changes.

Below is the sample output for a stucked playback attempt:

Wed Jan 11 23:46:58 GMT+0200 2012    LCCS SDK Version : 2.2.1    Player Version : WIN 10,3,183,7

23:46:58 GMT+0200    requestInfo <roomUrl>?mode=xml&playback=ff13bc2ec4&glt=g:&x=0.6063148761168122

23:47:00 GMT+0200    requestInfo <roomUrl>?guk=ZzpwbGF5YmFjaw==&mode=xml&playback=ff13bc2ec4&x=0.1957879727706313

23:47:01 GMT+0200    #TicketService# ticket received: 918ngayib0tx

23:47:01 GMT+0200    Getting FMS at https://na2.collaboration.adobelivecycle.com/fms?ticket=918ngayib0tx&playback=ff13bc2ec4&proto=rtmfp, attempt #1/3

23:47:01 GMT+0200    result: <fms>

  <origin>fms3.acrobat.com</origin>

  <proto_ports>rtmfp:1935,rtmps:443</proto_ports>

  <retry_attempts>2</retry_attempts>

</fms>

23:47:01 GMT+0200    protocols: [object ProtocolPortPair],[object ProtocolPortPair]

23:47:01 GMT+0200    [attempt 1 of 2] Connecting to 0/1: rtmfp://fms3.acrobat.com/playback/na2-sdk-e720161f-0e1b-42ed-81c5-1d5a066cc158/gursoyt/ff13bc2ec4 #startProtosConnect#

23:47:01 GMT+0200    tempNetStatusHandler 0/2,NetConnection.Connect.Success

23:47:01 GMT+0200    isTunneling? false

23:47:01 GMT+0200    is using RTMPS? false

23:47:01 GMT+0200    #SessionManagerPlayback 3245 fms connected: [Event type="connected" bubbles=false cancelable=false eventPhase=2]

Is there a problem with the servers?

Thanks.

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