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No LiveCycle Upgrade if upgraded Acrobat X Pro from Creative Suite?

stacias14
Level 1
Level 1

Hi,

I bought Acrobat X Pro as part of Creative Suite 5.5. I saw in the FAQ for Acrobat Pro that if you owned a license for Acrobat X Pro and upgraded to Acrobat XI Pro, you could get a one time upgrade for LiveCycle Designer. I upgraded to Acrobat XI Pro, but was told that I'm not eligible for an upgrade because I have CS5.5. Was anyone able to get an upgrade that got Acrobat X Pro in a creative suite? Why wouldn't my upgrade to Acrobat XI Pro count (and I did get an upgrade, not a new Acrobat XI)?

Any clarification would be appreciated.

Thanks!

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