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Issue in accessing Livecycle protected document


Level 3

Hi All,

We have created a new livecycle policy and processed a pdf document with the new policy. But while trying to open the document, we are getting an error message as "Access to this document is restricted. Your account doesn't have permission to open it".

While checking livecycle server logs, we could verify that authentication is successful.

Kindly help us to resolve this.

Below are the logs.

Note:If I add a user directly in Livecycle policy, user is able to access document, but when I add a group in livecycle polcy, members of those group are not able to open the document.

2019-03-05 23:56:40,718 DEBUG [] (Thread-19) UserM:: [Thread Hashcode: 204644541] Trying to authenticate against AuthProvider

2019-03-05 23:56:41,622 DEBUG [] (Thread-19) Authentication successful for and the user is identified as administrator@DefaultDom (SuperAdmin)

2019-03-05 23:56:41,762 INFO  [] (http-8443-1) Group to Include: test-group

2019-03-05 23:56:41,763 INFO  [] (http-8443-1) Found Group: test-group

2019-03-05 23:56:41,763 INFO  [] (http-8443-1) Adding userName: to group: test-group

2019-03-05 23:56:41,815 INFO  [] (http-8443-1) Found user: canonicalName:testuser@test.com__domain:myorg_custom_domain__type:USER and group: canonicalName:e0a93acd-be7f-432d-aba7-b3fabdf660b7__domain:myorg_custom_domain__type:GROUP

2019-03-05 23:56:41,870 DEBUG [] (Thread-19) Authentication successful for MYORGAuthProvider and the user is identified as (

2019-03-05 23:56:42,988 ERROR [com.adobe.edc.server.errors.exception.EDCClientException] (http-8443-1) Thread: http-8443-1, hashcode: 204644541  clientErrorCode:770 clientErrorCodeHEX:0x302 message:

2019-03-05 23:56:42,988 SEVERE [] (http-8443-1) EDC Client Exception with Error Code = [770] and error message :



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