Expand my Community achievements bar.

Guidelines for the Responsible Use of Generative AI in the Experience Cloud Community.

INVALID_TICKET account-time-limit-reached when logging into any of my room

Avatar

Level 1

I get the following error message when trying to log into any of my rooms. What do I need to do? I already tried to create a new room, but it did not resolve it.

A system error has occurred. We have been notified.
Error Code: INVALID_TICKET account-time-limit-reached

7 Replies

Avatar

Employee

The error means that you have used up your "time" quota for the months.

You account will be accessible again at the beginning of next month.

Avatar

Level 1

Where can we read what limits are?

Avatar

Former Community Member

For the public beta, usage of an account has the following quotas:

    * 25 concurrent users
    * 15,000 cumulative user minutes per month
    * 250,000 messages published per month
    * 3 GB bandwidth (in + out) per month

Quotas are detailed in the FAQ section of AFCS Labs website: http://labs.adobe.com/technologies/afcs/

Avatar

Level 1

Is there the upgraded account with no limitation. What is the price for that?

Another question, I got the exception like that.

But I can't know on which line the exception occurs on my code.

How can you catch such an exception?

INVALID_TICKET: account-time-limit-reached
at com.adobe.rtc.session.managers::SessionManagerBase/receiveError()[/Users/arun/Work/aponnusa_theoden.corp.adobe.com_1666/main/connect/cocomo/src/com/adobe/rtc/session/managers/SessionManagerBase.as:270]
at com.adobe.rtc.session.managers::SessionManagerFMS/receiveError()[/Users/arun/Work/aponnusa_theoden.corp.adobe.com_1666/main/connect/cocomo/src/com/adobe/rtc/session/managers/SessionManagerFMS.as:288]
at com.adobe.rtc.session.managers::SessionManagerAdobeHostedServices/receiveError()[/Users/arun/Work/aponnusa_theoden.corp.adobe.com_1666/main/connect/cocomo/src/com/adobe/rtc/session/managers/SessionManagerAdobeHostedServices.as:254]
at com.adobe.rtc.session.sessionClasses::FMSConnector/receiveError()[/Users/arun/Work/aponnusa_theoden.corp.adobe.com_1666/main/connect/cocomo/src/com/adobe/rtc/session/sessionClasses/FMSConnector.as:643]

Thanks.

Avatar

Former Community Member

Hi Maoanz,

Seems like your account time limit has been reached. If you have a request for higher limits, please send to afcs@adobe.com, explaining what you're trying to do (your use case - we make exceptions for cool stuff!). Also, be sure that you're not leaving clients connected when you're not around - this eats into your time quota for the beta.

thanks

nigel

Avatar

Level 1

Hi, Nigel,

Thanks for your reply,

we are trying to test the AFCS and want to

know how much we can do with it.

Is it possible to install a AFCS server for internal use and testing

instead of using the one of Adobe, so that it can be no limitations

for us.

Otherwise, I don't know if Adobe offer a toll AFCS service.

Thanks

Avatar

Former Community Member

Hi,

As such, we provide one simple server(LocalConnectionServer) for testing offline. But it will be only useful for data messages and no audio/video or authentications. You can see it as part of the SDK Air application in Developer Tools and there is an example in examples folder for using it. But I am not sure if it will be useful for your case.

What are your requirements ? we don't provide a toll service yet but based on your requirements , we can discuss more about it.

Thanks

Hironmay Basu