Installation fails with wrong version of Acrobat

[Former Community Member]

During the LiveCycle PDFGenerator System Readiness Test, it states that we have the wrong version of Acrobat installed.  We installed version 9.0 of Acrobat Pro Extended, and performed the updates; which put it at version 9.3.  We're still getting the wrong version message.  Any suggestions?

Thanks

[Former Community Member]

LiveCycle PDFG ES2 support Acrobat Pro Extended 9.2. It does not support 9.3.

Steve

[kc]

Hi again Steve,

To be honest this is utterly "not good enough" - so what happens when all your Acrobats out there auto-updates themselves??? I have the same problem as STaylor and now can not use PDFG becasue my Acrobat has upgraded it self?

What can I do?

I hope you understand my frustration - I really think this is a challenge that needs to be fixed right away.

Please help

Sincerely

Kim Christensen

Dafolo A/S

[Dan_Kil]

I have the same issue, but using 9.2 the Readiness test fails. Can I revert to an earlier version of Acrobat after the Livecycle install and redo the readiness test, or do I need to do a complete reinstall of Livecycle?

[arayne]

I am having the same issue. When i downloaded the 9.2 updater version of Acrobat it won't allow me to install as the previous version is not correct. I simply downloaded the versions linked to from the trial page. Would appreciate a path through this.

Regards

Andy