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Incorrect Email Address Displayed Despite Configuration


Level 1

I've got a user using LiveCycle Designer ES 8.2.1 who has run into an unusual problem.  Although they've successfully created a 'Submit by Email' button addressed to AddressA@domain, it displays a different email address altogether depending on which application we use:

  1. In Adobe Reader it displays an incorrect email address like webmaster@differentdomian
  2. In Nuance, it correctly displays AddressA@domain.

This document is based on a template and not rebuilt from scratch.  They've recreated it using the template 3 times but the button doesn't work properly every time.  Presumably this person knows what they're doing but I have no idea where to go from here, other than starting from scratch.

Any ideas?

Here's the Design View


Here's what Adobe Reader Displays


Many thanks.

1 Reply


Level 1

Near as we can tell its some sort of corruption with the template.

Would like to know root cause so these types of things can be avoided in the future without starting from scratch but I guess that goes beyond the scope of these forums.