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Continuing process by email sporadically failing

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Level 1

Hi,

I have a process that has to take into account users that do not have access to workspace so they are emailed a reader extended PDF. Once the user signs the form I use event.target.SubmitForm to create a new email with the form attached that the user just has to click Send to email the inbox of our mailserver with the document attached to be queued up and reintroduced into the process.

I have an email startpoint in the process to pick it up from there. This seems to work about 7 out of ten times. The other 3 times I will get the Success message from the email endpoint saying that Livecycle ES has processed my request, but after that nothing. Nothing in the server logs or in the Workbench process recordings; it just seems to acknowledge yes we received it but then a dead end.

Any help would be appreciated. Thanks.

Falken

3 Replies

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Employee Advisor

The process is invoked for each attachment in the email if the File pattern is not provided.Make sure it doesn't have additional files as attachment (e.g. images in signature ).

Thanks,

Wasil

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Level 1

Hi WASIL,

Thanks for your quick reply. I didn't have any additional attachments besides the file. I actually lengthened the timeout for LC in the email endpoint from it's default time and it seemed to handle the issue. Sometimes we had network latency issues and I think that was the cause.

Falken

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Level 2

Falken,

We're running into a similar issue and our hunch is that it has to do with network latency as well.  Just out of curiousity, what is your inbox timeout value set to?

Thanks.

Eanass