Hi all,
Almost everytime I am creating a process for a customer they require the functionality of putting a case/order on hold (meaning that it no longer is visible to a user in his/her to-do-list). What I have done so far is to send the task to a group-list, meaning that all users must look for task which is "on hold" in this group and then click on an appropriate button/route to make the cas/order go back into the process normal route. However I wonder what I could do instead, because inevitably I will encounter a customer wher they do not have a group that can be used for this "on-hold" functionality.
Please ask if you don't understand what I am trying to describe
Thanks in advance.
Sincerely
Kim Christensen