Unable to upload CSV after user purge

[AndrewWe15]

Hi all,

My first time posting and I hope someone can help.

I've been uploading CSV's successfully for months; however, due to a change in data processing I had to make some user deletions (advised to remove them from the upload sheet and re-process the file). This was generally successful and no major issues; however, at some point a purge request was submitted separately to remove a user instead of removing the user from the CSV upload and this seems to have had a knock-on effect and now stopped any and all CSV files from going through.

Error Message when trying to upload any CSV file "A CSV file is currently being processed. Please wait for the processing to complete before uploading a new file"

The last time a file was uploaded successfully was 14th July and every previous upload shows a red triangle and the status of "History removed because of user purge request"

Has anyone had any similar issues or know how to resolve this? Should I now purge all users in the "User Cleanup" group or will this cause more issues?

Related, if a user is purged, can they be added back into the system using the same login credentials (email) if they require access again?

The reason users are removed from the upload CSV rather than actually delete/purge them is users can go months without using the system and then want/need access to their review their past training and complete new annual training.

[Asheesh_Pandey · Accepted solution]

@AndrewWe15 I'd recommend to escalate to Adobe Support with IDs

Share: Dataset ID, Purge Request ID, and last successful ingestion Job ID.

Ask them to check for a dataset ingestion lock and uncompleted purge cleanup in the backend pipeline.

[Sukrity_Wadhwa]

Hi @AndrewWe15,

Since there hasn’t been any recent activity on this thread and as suggested by @Asheesh_Pandey, this use case should be addressed with the help of Adobe Support, so, we’ll be closing this question for now.
If you have any related questions or updates to share, please don’t hesitate to request to reopen this one or start a new thread. We’d be happy to take another look.
Thanks!