Total Profile Count Not Showing on Home or Profile Overview Page

[RS195]

Hi all,

I’m working in AEP and noticed that the total profile count is not showing on the Home dashboard or the Profiles > Overview page, even though:

• I’ve ingested data into a Profile-enabled schema and dataset

• Identity fields are mapped properly and populated

• Both schema and dataset have the Profile toggle enabled

• The dataset ingestion shows success with no errors

Has anyone run into this before where the dashboard doesn’t reflect the profile count even after successful ingestion? Any steps I should take to verify or refresh the count?

Thanks in advance!
(Attaching screenshots of Home and Profile Overview for context.)

[Asheesh_Pandey · Accepted solution]

@RS195 These dash normally gets update once in 24 hours. It problem persist, contact client care. Alternatively visit Customer > Profiles > Profile count trend line chart.  

[KumarRishii]

If the profile count isn't showing on the AEP dashboard despite successful ingestion, try the following steps:

- Refresh the profile data.
- Wait for any processing delays as there may be a time lag.
- Check the Profile Store and ensure it's syncing properly.
- Verify identity fields and mappings are correct.
- Revalidate the schema and dataset for profile enablement.
- Check for any filters or permissions affecting visibility.
- Review ingestion logs for potential issues.
- Clear your cache or refresh the UI to rule out display bugs.

If the issue persists, consider reaching out to Adobe support.