Adobe Experience Platform

Luca_Lattarini · 9/12/22

Hello guys,

We are checking why different customer profiles are stitched together by different email . Any suggestion on how to throubleshooting this issue and check if we associate properly identity with an identity namespace?

Thanks

Anuhya-Y · 9/12/22

@Luca_Lattarini

Are there any other identities apart from email identity for these profiles? And that other identity is common between different profiles?

Common example : same device used by different users , in this case ECID,email as identities. Different emails would be stitched together as ECID is same .

Best way to trouble shoot, observe identity graph and check data sources of different identities.

View solution in original post

Anuhya-Y · 9/12/22

@Luca_Lattarini

Are there any other identities apart from email identity for these profiles? And that other identity is common between different profiles?

Common example : same device used by different users , in this case ECID,email as identities. Different emails would be stitched together as ECID is same .

Best way to trouble shoot, observe identity graph and check data sources of different identities.

Luca_Lattarini · 9/13/22

Yes, I confirmed the situation you mentioned

Common example : same device used by different users , in this case ECID,email as identities. Different emails would be stitched together as ECID is same .

We noticed by usingIdentitygraph viewer where we checked the list of data sources.

Thanks