Throubleshooting Identity graph viewer

[Luca_Lattarini]

Hello guys,

We are checking why different customer profiles are stitched together by different email . Any suggestion on how to throubleshooting this issue and check if we associate properly identity with an identity namespace?

Thanks

[Anuhya-Y · Accepted solution]

@Luca_Lattarini 

Are there any other identities apart from email identity for these profiles?  And that other identity is common between different profiles?

Common example : same device used by different users , in this case ECID,email  as identities. Different emails would be stitched together as ECID is same .

Best way to trouble shoot, observe identity graph and check data sources of different identities.

[Luca_Lattarini]

Yes, I confirmed the situation you mentioned 

Common example : same device used by different users , in this case ECID,email  as identities. Different emails would be stitched together as ECID is same .

We noticed by usingIdentitygraph viewer where we checked the list of data sources.

Thanks