Hi there,
Incorrect Profile stitching is a reoccurring issue for our company, one of the reasons we identified is because of call center agents troubleshooting for customers by impersonating them on their browser.
We have identified several high offending ip addresses, and have configured in the datastream that if the webSDK events equal these ip addresses, nullify the primary authenticated id, in hopes to detach the ECID from any authenticated IDs preventing incorrect stitching.
I do see the authenticated id in web events nullify, however, I still see the profiles stitched within the identityMap. Is this expected? Is there another way to tackle this?
Thanks.