Customer AI scores availability in profiles

[SahuSa1]

Hi,

I created 2 customer AI instances which have run successfully (evaluated weekly). The age of both the instances are about 8-9 days as of today and have been scored twice. But when I try to create segment using them (from High, medium, low propensity buckets), in audience page it shows "Estimate is not available because at least one item in your query does not have data". 

So, does it take this much time for the scores to populate in profiles and being available for segment building? How much time in general does it take for scores to populate in profiles?

Both the instances are profile enabled, and have a goal prediction period in next 30/60 days.

Thanks for going through this post, would greatly appreate any help. 

Thanks,

Sambit Sahu

[JomyaMe1]

Are the scores and influential factors shown on profiles?

[SahuSa1]

Hi @JomyaMe1 ,

Yes, the propensity scores and Influencial factors (along with other fields) are available in profiles and while creating a segment.

Regards,

Sambit