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SOLVED

Login Problem

Songulozgu
Level 2
Level 2

 

Hello,

I can't get into Adobe Experience Platform Launch. It gives an error like the one below. What could be the reason for this, I am in admin authority on my account.

 

Or, with whomever I share this problem, it can reach a solution.

 

"Error Loading Account

IMS Profile Error "User ID FB5662F95E6615AC0A495EC9@AdobeID is not authorized for Launch access with any organizations"
Your session may have timed out." 
1 Accepted Solution
Joshua_Eisikovi
Correct answer by
Employee
Employee

Hi @Songulozgu 

If you have access to multiple organizations you may not have the correct organization selected in the upper right-hand corner. Please do the following try again in incognito mode and ensure the appropriate organization is selected. 

If this still fails let me know if you want to organize a screen share meeting to troubleshoot this or create a support case via customercare@adobe.com

 

Thanks 
Joshua

View solution in original post

6 Replies
Joshua_Eisikovi
Correct answer by
Employee
Employee

Hi @Songulozgu 

If you have access to multiple organizations you may not have the correct organization selected in the upper right-hand corner. Please do the following try again in incognito mode and ensure the appropriate organization is selected. 

If this still fails let me know if you want to organize a screen share meeting to troubleshoot this or create a support case via customercare@adobe.com

 

Thanks 
Joshua

View solution in original post

Joshua_Eisikovi
Employee
Employee
quick follow up to this @Songulozgu, with your provided user ID I was able to find the orginization in question. From the Admin console I see that you only have access to Adobe Analytics, please work with your System Admin for Adobe Launch Access. Thank you Joshua
Songulozgu
Level 2
Level 2

thank you Jahouse for your quick turnaround. Where can I see who is the system administrator. Is there a contact within Adob

Joshua_Eisikovi
Employee
Employee
Hi @Songulozgu, I have gone ahead and provided you Adobe Launch access (you should receive an email) within your Experience Cloud organisation, if you face any further issues let us create a support ticket and I will be happy to jump on a call with you.
jkm-disco
Level 5
Level 5
@Joshua_Eisikovi , just checking, but did you actually check with the System Admins before granting access?