We have Adobe Analytics implemented for our site but the chrome extension stopped working | Community
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xgrioux
December 4, 2024
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We have Adobe Analytics implemented for our site but the chrome extension stopped working

  • December 4, 2024
  • 3 replies
  • 922 views

We use Adobe Analytics for our site. I am a developer and have been using the Adobe Experience Platform Debugger for a while now on Chrome for Mac. It stopped working about a month ago. Today, I uninstalled it and reinstalled it. It worked on the initial load. I press "Clear Events" every so often, but after 5 minutes it stopped working again. Then it said that it "Adobe Analytics - Not Found". I then closed out the browser and reopen it. It then finds it but no analytics are being refelected. What could be the cause of this? I tried to find documentation on how to troubleshoot but got no where.

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Best answer by bjoern__koth

Try refreshing the page below. This sometimes a little annoying with the AEP debugger.
Alternatively, I can only recommend other extensions like Omnibug or Universal Adobe Debugger

3 replies

RiteshY18
Community Advisor
RiteshY18Community Advisor
Community Advisor
December 20, 2024

@xgrioux  suggests to the debugger in the foreground and the page in the background  and reload your page, should work, sometimes if order is not correct debugger does not capture the event,, even if you see an issue check console/network call to validate if any Analytics activity is taking place on page load or click of a button

    bjoern__koth
    Community Advisor and Adobe Champion
    bjoern__kothCommunity Advisor and Adobe ChampionAccepted solution
    Community Advisor and Adobe Champion
    January 9, 2025

    Try refreshing the page below. This sometimes a little annoying with the AEP debugger.
    Alternatively, I can only recommend other extensions like Omnibug or Universal Adobe Debugger

    Cheers from Switzerland!
      kautuk_sahni
      Community Manager
      kautuk_sahniCommunity Manager
      Community Manager
      January 20, 2025

      @xgrioux Did you find the suggestions helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

      Kautuk Sahni
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