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Rule is being fired but the related js load is not happening

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Level 2

Hello, 

 

 

On the web page, the rule is being fired but, it didn't load the .js script (in the action) and no error was thrown. Object is not getting inserted.

Event: Window Loaded.

 

 

Please suggest how this could happen.

 

 

 

 

Thanks, 

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3 Replies

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Community Advisor

HI @SivaramM ,

could you give more context e.g., make a screenshot of your rule setup?

Cheers from Switzerland!


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Level 2

Hello @bjoern__koth  ,

 

Thank you for the check.

 

However, the issue has been fixed by "updating another rule name and the custom code which we have inserted" in the same property.  As, it is loading a different SDK file and causing error. 

 

Regards.

 

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Level 4

Hello @SivaramM , am also facing same error could you please help how to render the personlization with journey using webevent.

 

Thanks

AJODev