Adobe Experience Platform Data Collection

Nicole_StephanyTi · 1/16/25

Hello,

I'm triying to identify why we have more uuids for each client id on iOs than android. iOs has the operative that when an app is unused it proceed to unistall the app and allows you to install again if you has to use i. This behaviour can affect the numer of unique visitors id we have on tha app, more on android thna iOs?

Harveer_SinghGi1 · 1/17/25

Hi @Nicole_StephanyTi ,

If your app is getting uninstalled again and again on iOS then the users will get new visitor ID each time they reinstall it and that will definitely increase the UV count against a given customer ID.

This behavior is clearly called out in documentation for Visitor IDs in apps.

Cheers!

View solution in original post

Harveer_SinghGi1 · 1/17/25

Hi @Nicole_StephanyTi ,

If your app is getting uninstalled again and again on iOS then the users will get new visitor ID each time they reinstall it and that will definitely increase the UV count against a given customer ID.

This behavior is clearly called out in documentation for Visitor IDs in apps.

Cheers!