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SOLVED

Page is not getting connected in the Adobe analytics Debugger

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Level 1

Hi All,

 

Below page (UK) is not getting fetched in the Adobe analytics Debugger. The debugger is connecting but nothing is showing up.

https://www.nissan.co.uk/vehicles/new-vehicles/juke/version-explorer/ve.shtml

Nikhilkh2_0-1718778601084.png

 

However, when I try with below page (FR), it is getting connected and shows the details.

https://www.nissan.fr/vehicules/neufs/juke/version-explorer/ve.shtml

Nikhilkh2_1-1718778679158.png

 

Can someone advise, what causing issue debugging UK page.

 

Thanks in advance

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1 Accepted Solution

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Correct answer by
Community Advisor

Hi @Nikhilkh2 

can you open the developer tools and user these filters on the page that does not work for you?

 

/launch|\/ss/

 

This is what I see

bjoern__koth_0-1718908595647.png

The first is your launch library, the second the actual tracking request.

 

Please compare to the page that is working for you as well.

 

Additionally, I can recommend installing any of these extensions

Maybe the page in question is blocking one of these requests. 

Hope that helps

 

Cheers from Switzerland!


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3 Replies

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Community Advisor

Hi @Nikhilkh2 

have you tried reloading the page underneath after opening the debugger?

This is what I see after reloading it

bjoern__koth_0-1718788049490.png

 

Cheers from Switzerland!


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Level 1

Hi,

Thanks for your response. I tried reloading the page, and can get the screen which you shared. But can not see the network request details under Analytics. It gives black screen.

Nikhilkh2_0-1718788954317.png

Whereas, when I try for another country (FR) page, It loads.

Nikhilkh2_1-1718789096428.png

 

 

Avatar

Correct answer by
Community Advisor

Hi @Nikhilkh2 

can you open the developer tools and user these filters on the page that does not work for you?

 

/launch|\/ss/

 

This is what I see

bjoern__koth_0-1718908595647.png

The first is your launch library, the second the actual tracking request.

 

Please compare to the page that is working for you as well.

 

Additionally, I can recommend installing any of these extensions

Maybe the page in question is blocking one of these requests. 

Hope that helps

 

Cheers from Switzerland!