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Native app profileParameters takes 2 hours to attach

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We have a native implementation of the app. When a user does some action we store it in the user profile. User x clicked on Banner 1 now show them banner 2 etc. The profile is getting attached to the user but we have seen a lag of 2 hours. e.g if user x clicked on the banner1 and come back (next session) and should be getting banner 2. The session is logged out and logs back in.

 

Now what is happening if the user comes back within 30/40 min they see banner 1 but they should be getting banner 2 but if the user comes back to the app after 2 hours they will see banner 2. We checked with putting log and child proxy the profileParameters is getting attached but only after 2 hours

 

Has anyone experienced this issue before? Does the native app have a lag of 2 hours to attach something to the users?

 

Any questions let me know, thanks in advance

 

 

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