Adobe Experience Platform Debugger - Not found

[Sooyeon_JinJi]

Hello, 

Adobe Experience Platform debugger says "Not found" and doesn't work.

I've used this account and website recently, so it doesn't seem to be a permission issue. What should I do in this case?

[bjoern__koth]

Hi @Sooyeon_JinJi 

have you tried reloading the underlying website?

[KumarRishii]

You can use below steps to troubleshoot:

- Check if Adobe Analytics is loaded on the page (look for network calls like b/ss).
- Reload the Debugger after the page finishes loading.
- Disable browser extensions that may block tracking (e.g., Adblock).
- Clear Debugger cache or log out and back in.
- Use Incognito Mode to avoid interference from extensions or cookies.
- Verify tag deployment in Adobe Launch or your TMS.
- Try another page or site to confirm if the issue is specific.

[bjoern__koth]

@Sooyeon_JinJi have you tried any of the suggestions?