Adobe Experience platform Customer Profile Identity Namespace Error

[ElenaGor]

Hello Adobe Community, 

While executing routine identity mapping tests I've faced an issue with Identity Namespace: when clicking on the Table Icon in the Identity Namespace line (I want to choose en email as identifier) , I'm getting an unexpected error: clearing cache and restarting computer doesn't help here. Any suggestions on what could be done?  thank you! 

[_Manoj_Kumar_]

Hello @ElenaGor Open the developer console and try again. It has worked for me in the past.

[SachinJa4 · Accepted solution]

Since you’ve already cleared your computer’s cache, also clear your browser’s cache and cookies. Sometimes browser-related issues can cause unexpected errors.

If you’re using a web-based interface, switch to a different browser to see if the issue persists. Some browser-specific issues might cause errors.

Try to reproduce the error by following the same steps on a different system or user account. This can help determine if the problem is specific to your environment or a broader issue.

Ensure that both your Adobe Experience Platform and any related tools or extensions are up-to-date.

Ensure you have the necessary permissions to access and modify Identity Namespace settings. Verify that your user role has adequate rights.