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whitelist dedicated ip address

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Level 4

Hi Team,

Could someone help me to understand, does outlook has dedicated IP whitelisted? Is it mandatory or can we proceed without whitelist it? 

 

Thank you

1 Accepted Solution

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Correct answer by
Community Advisor

Ok, then this has something to do with the whitelisting. Check with your IT support team on this.

Thanks,

Kiran Vedantam.

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5 Replies

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Employee Advisor

o365 has dedicated IP ranges. Please refer to [1]

What is the relevance of the question for AEM ?

 

[1]- https://docs.microsoft.com/en-us/microsoft-365/enterprise/urls-and-ip-address-ranges?view=o365-world...

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Level 4

Hi @Nirmal_Jose 

this is regarding email service. Is it compulsory to get the dedicated ip address whitelisted in order to get the configurations done?

 

email service:

https://experienceleague.adobe.com/docs/experience-manager-learn/cloud-service/networking/examples/e...

 

Thank you

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Community Advisor

Hi @Lakshmi9 

 

When you are using the default smtp details, your cloud should take care of sending the email. Can you just try by sending an email?

 

Thanks,

Kiran Vedantam.

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Level 4

Hi @Kiran_Vedantam 

default configurations are working on local & dev but not on stage & prod environments. As per team suggestion, was trying to do the email service configs. 

 

After all configurations done except whitelist IP, tried the email functionality n getting the below error.

 

com.day.cq.mailer.MailingException: org.apache.commons.mail.EmailException: Sending the email to the following server failed : proxy.tunnel: 30002. 

 

But able to access the username & password from cloud env variables but not the host from cloud API configs. It's always throwing the above error.

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Correct answer by
Community Advisor

Ok, then this has something to do with the whitelisting. Check with your IT support team on this.

Thanks,

Kiran Vedantam.