whitelist dedicated ip address

[Lakshmi9]

Hi Team,

Could someone help me to understand, does outlook has dedicated IP whitelisted? Is it mandatory or can we proceed without whitelist it? 

Thank you

[Nirmal_Jose]

o365 has dedicated IP ranges. Please refer to [1]

What is the relevance of the question for AEM ?

[1]- https://docs.microsoft.com/en-us/microsoft-365/enterprise/urls-and-ip-address-ranges?view=o365-world...

[Lakshmi9]

Hi @Nirmal_Jose 

this is regarding email service. Is it compulsory to get the dedicated ip address whitelisted in order to get the configurations done?

email service:

https://experienceleague.adobe.com/docs/experience-manager-learn/cloud-service/networking/examples/e...

Thank you

[Kiran_Vedantam]

Hi @Lakshmi9 

When you are using the default smtp details, your cloud should take care of sending the email. Can you just try by sending an email?

Thanks,

Kiran Vedantam.

[Lakshmi9]

Hi @Kiran_Vedantam 

default configurations are working on local & dev but not on stage & prod environments. As per team suggestion, was trying to do the email service configs. 

After all configurations done except whitelist IP, tried the email functionality n getting the below error.

com.day.cq.mailer.MailingException: org.apache.commons.mail.EmailException: Sending the email to the following server failed : proxy.tunnel: 30002. 

But able to access the username & password from cloud env variables but not the host from cloud API configs. It's always throwing the above error.

[Kiran_Vedantam · Accepted solution]

Ok, then this has something to do with the whitelisting. Check with your IT support team on this.

Thanks,

Kiran Vedantam.