Unable to clear complted inbox items.

[subramanyav7745]

We have configured the workflow purge using --> /system/console/configMgr—>Adobe Granite Workflow Purge Configuration. The number of days to purge is 5.

However I can still see the 2000+ items under inbox on the URL -->http://<ipaddress>:4502/inbox and all items are older than a month.

One more observation is that the ItemType is "Project" and Content is of type "Project Management". This Project Management content is from -->/libs/cq/taskmanagement/content/taskmanager.html#/...

The problem is I need to click on individual item to make it as complete and remove it.

Is there a shortcut for cleaning up the inbox.

I tried using the workflow purge option of running/completed workflows using JMX console ==>/system/console/jmx/com.adobe.granite.workflow%3Atype%3DMaintenance

Even JMX  method is not helping me to cleanup inbox. Any idea to achieve this cleanup?

[subramanyav7745]

Forgot to mention , we are facing this issue on AEM 6.1 author

[smacdonald2008]

I am checking with Eng on this one. 

[smacdonald2008]

These are AEM tasks - which can be cleaned up manually. 

Tasks are stored in /etc/taskmanagement/tasks.

Hope this helps.. 

[smacdonald2008]

ANother option that you have is to write an AEM service that uses this API: 

https://docs.adobe.com/docs/en/cq/5-6-1/javadoc/com/adobe/granite/taskmanagement/TaskManager.html

[subramanyav7745]

Hi Scott,

Thank you for all your inputs.

I have found one important issue on our systems .

When I visit the page --> http://<auth-ip>:4502/libs/cq/taskmanagement/content/taskmanager.html#/ no tasks are displayed and my login id a member of "administrators".

But when I login to content-explorer --> http://<auth-ip>:4502/crx/explorer/browser/index.jsp I get to see all tasks under path -->/etc/taskmanagement/tasks/.

So something is blocking the tasks from being displayed onto http://<auth-ip>:4502/libs/cq/taskmanagement/content/taskmanager.html#/ .

I have another query is it possible to modify the status of incomplete (running) tasks that are more than a month old to the COMPLETE status.

Then can we delete the completed tasks from content-explorer --> http://<auth-ip>:4502/crx/explorer/browser/index.jsp

Thanks again..

[subramanyav7745]

I tried below mentioned flows and I am able move many items  from inbox:

1. All the items are of type granite:Task. There are more than 20000 entries and the status of all these entries is "ACTIVE"

2. On the screen http://<ipaddress>:4502/ inbox I can see only maximum of 40 entries.

3. I selected --> "select all" and then I clicked "complete" , then there will be several popups and then I need to click the proper option on all the popups.

Then all 40 items are move away from inbox.

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from the Browser tools I found below post request to AEM author being made on each click.

http://<IP-address>:4502/libs/granite/taskmanager/updatetask?taskId=2016-03-10%2Ftask396&_charset_=utf-8

I know the values of all 20K entries for the URL -parameter --> taskId,

So , how can automate the above post request to author for 20k entries?

I tried sending the post request using POST-MAN addon from google chrome , I get 403 forbidden error.

If I need to manually clear all 20k entries, then it will be too-much clicking.

[smacdonald2008]

If I need to manually clear all 20k entries, then it will be too-much clicking.

This is why AEM exposes an API. I would look into using TaskManager to do this. We do not have a Taskmanager API article (yet - its on the list). But this looks like a way to proceed as you are correct - 20K is way too many to do manually.