Touch UI in AEM 6.5.9.0 does not show Create Review Task | Community
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Fegoncal
Adobe Employee
FegoncalAdobe Employee
Adobe Employee
June 16, 2021
Solved

Touch UI in AEM 6.5.9.0 does not show Create Review Task

  • June 16, 2021
  • 2 replies
  • 1233 views

Hi teams

 

I just updated my AEM (localhost) but I am having some Touch UI issues. Some options does not appear.

For example, my AEM 6.5.9.0 does not show Create Review Task when I select a folder in Assets.

 

I tried to clear cookies and Chrome browser cache and use incognito mode but he issue persists. However, when I change the browser profile in Chrome to "Guest", the UI gets Ok and properly show the Create Review task in the UI.

 

It also worked in Safari.

 

It seems some setting in Chrome when the user is logged as a Google profile breaks the Touch UI.

 

Fernando Goncalves

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Best answer by Vijayalakshmi_S

Hi @fegoncal,

Can you try the below in chrome browser and see if it works.

  • Type chrome://flags/ in the address bar and press Enter.
  • Click on Enable touch events > Disabled.
  • Restart the browser (all tabs and windows).

Reference : From 6.4 Known issues list (Though you are facing this issue in 6.5.9, we can give it a try as it is related/Browser specific issue)

https://experienceleague.adobe.com/docs/experience-manager-64/release-notes/known-issues.html?lang=en

2 replies

Kiran_Vedantam
Community Advisor
Kiran_VedantamCommunity Advisor
Community Advisor
June 16, 2021

Hi @fegoncal,

 

Do you see any error in error.log or console? if yes, can you please share the logs?

 

Thanks,

Kiran Vedantam.

    Fegoncal
    Adobe Employee
    FegoncalAdobe EmployeeAuthor
    Adobe Employee
    June 16, 2021

    Hi Kiran, thanks fro the help.

     

    I searched the error.log for ERRORs and could not find any that could relate to the issue.

     

    Best

    Vijayalakshmi_S
    Vijayalakshmi_SAccepted solution
    Level 10
    June 16, 2021

    Hi @fegoncal,

    Can you try the below in chrome browser and see if it works.

    • Type chrome://flags/ in the address bar and press Enter.
    • Click on Enable touch events > Disabled.
    • Restart the browser (all tabs and windows).

    Reference : From 6.4 Known issues list (Though you are facing this issue in 6.5.9, we can give it a try as it is related/Browser specific issue)

    https://experienceleague.adobe.com/docs/experience-manager-64/release-notes/known-issues.html?lang=en

      Fegoncal
      Adobe Employee
      FegoncalAdobe EmployeeAuthor
      Adobe Employee
      June 16, 2021
      Hi Vijaya, I could not find Enable Touch events in Crome://flags/. Only found these options using the search in the page.Touch UI Layout Enables touch UI layout in the browser's top chrome. – Mac, Windows, Linux, Chrome OS #top-chrome-touch-ui
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