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There was a error in Adobe cloud for communities UGC-AEM 6.3

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Level 1

We are getting below error when trying to access communities page: Caused by: org.apache.sling.api.SlingIOException: org.apache.sling.api.resource.PersistenceException: Cannot call Adobe Storage: Received 500 at com.adobe.cq.social.srp.internal.UGCCResourceProvider.getResources(UGCCResourceProvider.java:2225) at com.adobe.cq.social.commons.comments.impl.CommentSocialComponentResourceListImpl.prefetchNodes(CommentSocialComponentResourceListImpl.java:397) at com.adobe.cq.social.commons.comments.impl.CommentSocialComponentResourceListImpl.getComments(CommentSocialComponentResourceListImpl.java:243) at com.adobe.cq.social.commons.comments.impl.CommentSocialComponentResourceListImpl.prefetchForGetAsMap(CommentSocialComponentResourceListImpl.java:184) at com.adobe.cq.social.commons.comments.api.AbstractCommentCollection.initCommentsWithPrefetch(AbstractCommentCollection.java:352)

 

Please help to resolve it..

Thanks for advance !!

1 Accepted Solution

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Correct answer by
Community Advisor

Hi @sivaprasadv3910 ,

 

Looks like a configuration issue. Please refer to this page for configuring and testing your connection.

 

https://experienceleague.adobe.com/docs/experience-manager-64/communities/administer/asrp.html?lang=...

 

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1 Reply

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Correct answer by
Community Advisor

Hi @sivaprasadv3910 ,

 

Looks like a configuration issue. Please refer to this page for configuring and testing your connection.

 

https://experienceleague.adobe.com/docs/experience-manager-64/communities/administer/asrp.html?lang=...