Sidekick loading issue

[krishh_187]

I am facing strange issue. sidekick is taking lot of time to load and whole page is getting stuck. I am using chrome and deleted cache n number of times and restarted the system twice. 

Pls help me out

[GK-AEM]

Is this happening for every one or only with you??

[smacdonald2008]

Here are some questions: 

1 - what is the RAM of the machine you are using

2 -  Did you make any changes under libs

3 - did this just start happening? 

 If you install a fresh install of CQ - you will see this is not an issue. 

[Lokesh_Shivalingaiah]

please debug using the browser and see the timeline tab to see what is more time. From there we can start looking at the root cause

[Jitendra_S_Toma]

This happens when there is a javascript failure. You might have to look into browser console and check if there is any javascript error.

Jitendra

[krishh_187]

Kishore@CQ wrote...

Is this happening for every one or only with you??

Happening for every one in my team only on today :(

[krishh_187]

Jitendra S.Tomar wrote...

This happens when there is a javascript failure. You might have to look into browser console and check if there is any javascript error.

Jitendra

Thanks a lot for the inputs mate :)

[krishh_187]

Jitendra S.Tomar wrote...

This happens when there is a javascript failure. You might have to look into browser console and check if there is any javascript error.

Jitendra

Thanks Jitender for the valuable inputs 

[krishh_187]

smacdonald2008 wrote...

Here are some questions: 

1 - what is the RAM of the machine you are using

2 -  Did you make any changes under libs

3 - did this just start happening? 

 If you install a fresh install of CQ - you will see this is not an issue. 

RAM is 8 GB and dint make any changes in libs and it just happened suddenly. After fresh installation issue got resolved. But want to know the real issue.

[smacdonald2008 · Accepted solution]

Looks as if someone loaded content or changed content under /libs that caused a JS failure.