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SOLVED

Not all images are available on the publish instance

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Level 6

Hi here.

So the long process of copying site to the test server finally is fine except some minor things.

1 is:

In 4502 all digital assets are available. but on 4503 some not. Error 404.

In the replication log, the image is listed as activated.

The dispatcher allows all image types. 

Any clue?

Thanks,

Xena.

1 Accepted Solution

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Correct answer by
Community Advisor

You can raise support ticket here http://daycare.day.com/public/contact.html if your client or company have bought a support subscription and you have credentials for the same.

View solution in original post

39 Replies

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Level 10
Can you access this rendition path via browser.?      

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Level 10
Ideally it should work properly, I would suggest you to raise a day care ticket. Let see what we get from there.       

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Level 10

Can you try to replicate again via Activate Tree.

Check if any image is stuck in replicated queue.

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Level 6

couldn't login to support.day.com. it is saying to login with Adobe ID credentials, but with that not opening.

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Level 6

Hi Edubey

yes I run the replicaiton with the  Activation tree 2 times already-

Yes you were right , there are some images in the queue:

log:  Queue of full (3 pending on 'publish') [0], waiting...

How to minitor and push the queues?

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Correct answer by
Community Advisor

You can raise support ticket here http://daycare.day.com/public/contact.html if your client or company have bought a support subscription and you have credentials for the same.

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Community Advisor

http://daycare.day.com/public/contact.html - Here you can raise a support ticket

For this, your client or company should have the valid support subscription and credentials to login

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Level 10

Click on Retry option available and see what you get in log file

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Level 10

localhost:4502/etc/replication/agents.author/publish.html

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Level 6

hi thanks yes here there is

 

but I done the replication by the activationtree. and there is no Retry.

The queue is logged for PDF files, maybe there are too big.

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Employee

You are right there is no retry from Activate Tree.

I would clear your queue. Then try activating the "missing" assets again. Monitor your logs, there should be activation in the author error.log and a received message in the publish error.log

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Level 10

Clear the queue, then try to activate the images and check what you get in log files.

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Level 10
Can you access this rendition path via browser.?      

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Level 10

Just Wondering ....can you try to verify that there is no authoring issue. Try to author correct path.

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Level 6

edubey wrote...

Just Wondering ....can you try to verify that there is no authoring issue. Try to author correct path.

 


in author everything shown fine

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Level 6

Hey...

In CRX there is more information for this image as:

jcr:content --> metada ->

lptc4xmpCore:CreatorContactInfo

and there is that link.

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Level 10

Can you create package for these images and deploy this package to publisher and check if this is working or not (Although I agree that this is not the usual procedure)

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Level 6

I made package and installed in directly in the 4503

but the image is not shown on the page

If i write the whole path to the image on the browser URL : No resource found mesage.

but If i click in the CRX lite on one of the images inside Renditions folder of the node as:

http://<server>:4503/content/dam/<path>/<image_name>.jpg/jcr:content/renditions/cq5dam.web.1280.1280.jpeg

the image is shown.