Hello there,
It seems like it may be a problem with the chat bot itself. Check the response headers for:
- Content Security Policy (CSP) frame-ancestors directive
- X-Frame-Options
Do they allow the use for iframe for consumption?
AEM pages should be able to display iframes without much configuration, but from experience, it’s not a good practice to use iframes on your webpages because ow security issues.
You can start with a simple <iframe> that refers to https://google.com to validate that no AEM configuration is required.